Terms & Conditions

1. Introduction and Acceptance of Terms

Welcome to Osco Jewells Promotion Pvt Ltd ("Osco Jewells," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our website [www.oscojewells.com] (the "Website"), our services, and the purchase of gold nose pins, gold nose rings, and gold coins.

By accessing or using our Website, creating an account, or placing an order, you ("User," "you," or "your") agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website or services.

Eligibility: You must be at least 18 years of age to use our Website and make purchases. By using our services, you represent and warrant that you are of legal age and have the legal capacity to enter into a binding contract.

2. Use of Website and Services

2.1 Account Registration

You may be required to create an account to access certain features or make purchases

You are responsible for maintaining the confidentiality of your account credentials

You agree to provide accurate, current, and complete information during registration

You must notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these Terms

2.2 Permitted Use

You agree to use the Website only for lawful purposes and in accordance with these Terms. You agree NOT to:

Use the Website in any way that violates applicable laws or regulations

Impersonate any person or entity or misrepresent your affiliation

Engage in any automated data collection (scraping, robots, spiders)

Attempt to gain unauthorized access to our systems

Interfere with the proper functioning of the Website

Upload or transmit viruses, malware, or harmful code

Use the Website for commercial purposes without our written consent

2.3 User Content

If you post reviews, comments, or other content:

You grant us a non-exclusive, royalty-free license to use such content

You represent that you own or have rights to the content posted

We reserve the right to remove any content that violates these Terms

3. Products and Services

3.1 Product Descriptions and Accuracy

We strive to provide accurate product descriptions, images, and specifications. However:

Slight Variations: Gold jewelry products (nose pins, nose rings) may have slight variations in:

Weight (±5% tolerance due to manufacturing process)

Color and tone (due to lighting, photography, and screen settings)

Stone characteristics (natural color variations in decorative stones)

Design details and finish

Gold Coins (Ginni): Gold coins are sold with 24K 995 purity by weight with accurate purity certification

Product Images: Images are for illustrative purposes and may not reflect exact color, size, or design details

Product Specifications: We make reasonable efforts to ensure accuracy but do not warrant that descriptions are error-free

Material Authenticity:

All nose jewelry (nose pins and nose rings) are 18K gold with BIS hallmark certification

All gold coins (ginni) are 24K with 995 purity and BIS hallmark certification

3.2 Product Availability

Product availability is subject to change without notice

We reserve the right to limit quantities purchased per order

If a product becomes unavailable after you place an order, we will notify you and offer alternatives or a full refund

3.3 Customization and Made-to-Order Products

Custom or made-to-order nose jewelry may have extended processing times

Customized products may not be eligible for return or exchange (see Return Policy)

Final approval of custom designs will be requested before production

Gold coins are sold as-is and are not customizable

4. Pricing and Payment

4.1 Prices

All prices are listed in Indian Rupees (INR) and include applicable taxes unless otherwise stated

Prices are subject to change without notice

18K gold nose pin and nose ring prices may fluctuate based on daily 18K gold rates and making charges

24K gold coin (ginni) prices are based on daily 24K gold rates (995 purity) and weight

The price applicable to your order is the price displayed at the time of order placement

4.2 Pricing Errors

Despite our best efforts, some products may be mispriced

If we discover a pricing error BEFORE dispatch:

We will notify you and give you the option to proceed at the correct price or cancel

If the error is significant (>10%), we reserve the right to cancel the order with full refund

If we discover a pricing error AFTER dispatch:

For errors in our favor: No action required

For errors in your favor (overcharge): We will refund the difference

4.3 Payment Methods

We accept: Credit Cards, Debit Cards, Net Banking, UPI, Digital Wallets, and EMI options

Payment must be received in full before order processing

We use secure third-party payment gateways; we do not store your payment information

4.4 Taxes and Duties

GST (Goods and Services Tax) is applicable as per Indian law

The applicable GST rate will be displayed at checkout

Prices include GST unless otherwise mentioned

HSN codes are provided for all products for tax compliance

5. Orders and Order Acceptance

5.1 Placing an Order

Placing an order constitutes an offer to purchase

You will receive an order confirmation email; however, this does NOT constitute acceptance

We reserve the right to accept or decline any order at our discretion

5.2 Order Acceptance

Your order is accepted when we send a dispatch confirmation

We may decline orders due to:

Product unavailability

Pricing errors

Suspected fraud or unauthorized transactions

Inability to verify payment

Geographic restrictions

5.3 Order Modifications

Orders can be modified or cancelled within 2 hours of placement

Contact customer support immediately at [support@oscojewells.com]

Once the order is processed or dispatched, modifications may not be possible

5.4 Cancellation by Osco Jewells

We reserve the right to cancel any order due to:

Non-availability of product

Errors in pricing or product information

Suspected fraudulent activity

Force majeure events

In case of cancellation by us, you will receive a full refund within 7-10 business days.

6. Shipping and Delivery

Shipping policies, delivery timelines, and charges are detailed in our Shipping Policy [link]

Risk of loss and title for products pass to you upon delivery

We are not responsible for delays caused by courier services, customs, or force majeure events

You must inspect products upon delivery and report any damage within 48 hours

7. Returns, Refunds, and Exchanges

Our detailed return, refund, and exchange policies are available in our Return & Refund Policy [link]

Returns are accepted within 7 days of delivery for eligible products

Custom-made or personalized nose jewelry is non-returnable

Gold coins may have specific return conditions due to their nature as investment products

Products must be returned in original condition with all certificates, tags, and packaging

8. Offers, Discounts, and Promotions

8.1 Promotional Terms

Promotional offers are subject to specific terms and conditions

Offers cannot be combined unless explicitly stated

We reserve the right to modify or discontinue promotions without notice

Discount codes are single-use and non-transferable

8.2 Validity

Offers are valid for the specified period only

We reserve the right to refuse discounts applied to ineligible products

9. Intellectual Property Rights

9.1 Ownership

All content on the Website, including text, graphics, logos, images, product designs, videos, and software, is the property of Osco Jewells or our licensors

Content is protected by Indian and international copyright, trademark, and intellectual property laws

9.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes

You may not reproduce, distribute, modify, or create derivative works without our written consent

9.3 Trademarks

"Osco Jewells" and our logo are registered trademarks

Unauthorized use of our trademarks is strictly prohibited

9.4 Product Designs

Nose jewelry designs displayed on our Website are proprietary

Copying, reproducing, or manufacturing similar designs without authorization constitutes intellectual property infringement

10. Gold Certification and Hallmarking

All gold jewelry (nose pins and nose rings) are made of 18K gold and come with BIS hallmark certification

Gold coins (ginni) are 24K gold with 995 purity and come with BIS hallmark certification

Each product is hallmarked and includes certification of purity and authenticity

Hallmark certificates will be provided with your order

All products are guaranteed to meet BIS hallmarking standards

In case of any discrepancy in certification, please contact us within 7 days of receipt

11. Limitation of Liability

11.1 Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

The Website and products are provided "AS IS" and "AS AVAILABLE"

We make no warranties, express or implied, regarding the Website or products

We do not warrant uninterrupted, error-free, or secure access to the Website

11.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY INDIAN LAW:

Osco Jewells shall not be liable for any indirect, incidental, special, consequential, or punitive damages

Our total liability for any claim shall not exceed the amount you paid for the specific product

We are not liable for delays or failures due to circumstances beyond our control (force majeure)

11.3 Exclusions

We are not liable for:

Loss or damage to products after delivery

Unauthorized access to your account due to your failure to safeguard credentials

Third-party content, links, or services

Natural wear and tear of nose jewelry products

Damage caused by misuse, negligence, or improper care

Market value fluctuations of gold coins after purchase

12. Indemnification

You agree to indemnify, defend, and hold harmless Osco Jewells, its directors, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

Your violation of these Terms

Your misuse of the Website or products

Your violation of any third-party rights

Fraudulent or illegal activities

13. Privacy and Data Protection

Your use of the Website is also governed by our Privacy Policy [link]

We collect, use, and protect your personal information in accordance with applicable Indian data protection laws

By using our Website, you consent to our data practices as described in the Privacy Policy

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

14.2 Jurisdiction

Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts in [Your City/State, e.g., Ludhiana, Punjab], India.

14.3 Dispute Resolution

We encourage you to contact us first to resolve any disputes: [support@oscojewells.com]

If informal resolution fails, disputes shall be resolved through arbitration under the Arbitration and Conciliation Act, 1996

Arbitration shall be conducted in [Your City] by a single arbitrator mutually agreed upon

The arbitration award shall be final and binding

15. Force Majeure

We shall not be liable for any delay or failure to perform due to circumstances beyond our reasonable control, including but not limited to:

Natural disasters (earthquakes, floods, pandemics)

Government actions, war, terrorism

Labor disputes, strikes

Technical failures, power outages

Supplier or courier service failures

16. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Return Policy, constitute the entire agreement between you and Osco Jewells regarding your use of the Website and purchase of products.

18. Amendments and Updates

We reserve the right to modify these Terms at any time

Changes will be effective immediately upon posting on the Website

Your continued use of the Website after changes constitutes acceptance

We encourage you to review these Terms periodically

The "Last Updated" date at the top indicates the most recent revision

19. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

20. Contact Information

For questions, concerns, or disputes regarding these Terms, please contact us:

Osco Jewells Promotion Pvt Ltd

Email: support@oscojewells.com
Phone: +91-734748008
Address: Shop no- 3, Dhunna Market 10676, Main, Sultanwind Rd, Amritsar, Punjab 143006
Business Hours: 10:00 AM - 7:00 PM IST
Customer Support: Available Monday to Saturday, 10:00 AM - 7:00 PM IST

21. Additional Terms for Specific Services

21.1 Gold Rate Fluctuation

18K gold nose jewelry prices are based on daily 18K gold rates

24K gold coin (ginni) prices are based on daily 24K gold rates (995 purity)

Prices are locked at the time of order placement and payment

We reserve the right to adjust prices if gold rates change significantly before order acceptance

21.2 Product Care (Nose Jewelry)

Care instructions will be provided with each 18K gold nose pin and nose ring

Proper maintenance is your responsibility

Warranty does not cover damage from improper care or normal wear

18K gold jewelry should be stored properly and cleaned as per provided instructions

21.3 Gold Coins (Ginni) as Investment Products

Gold coins (ginni) are 24K gold with 995 purity and are sold for investment and collection purposes

All gold coins come with BIS hallmark certification

We do not provide investment advice; please consult a financial advisor

Gold coins can be returned or exchanged subject to specific terms in our Return Policy

Market value of gold coins may fluctuate; we are not liable for price changes after purchase

Buy-back options, if available, will be subject to prevailing 24K gold rates and condition of the coin

21.4 Decorative Stones (Non-Diamond)

Some nose jewelry may feature decorative stones (colored stones, crystals, etc.)

These stones are NOT diamonds or precious gemstones unless explicitly stated

Natural stones may have inherent color variations

Stone settings are designed for decorative purposes

By using our Website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.