Shipping & Delivery Policy

1. Introduction

At Osco Jewells Promotion Pvt Ltd ("Osco Jewells," "we," "us," or "our"), we are committed to delivering your precious gold jewelry (18K gold nose pins and nose rings) and 24K gold coins (ginni) safely and securely to your doorstep.

This Shipping & Delivery Policy outlines our shipping process, delivery timelines, charges, and terms for all orders placed on our website [www.oscojewells.com].

Please read this policy carefully before placing your order.

2. Shipping Partner

2.1 Primary Courier Service

We exclusively use Blue Dart Express Limited as our logistics and courier partner for all shipments.

Why Blue Dart?

Trusted and reliable express logistics service

Specialized handling for valuable items

Real-time tracking facility

Secure Proof of Delivery (POD)

Pan-India coverage

Insurance coverage for shipments

2.2 Tracking Information

You will receive a tracking number (AWB - Air Waybill Number) via email and SMS once your order is dispatched

Track your shipment in real-time at: Blue Dart Tracking Portal

You can also track your order through your Osco Jewells account dashboard

3. Serviceability & Geographic Coverage

3.1 Domestic Shipping

We currently ship only within India to addresses serviceable by Blue Dart.

Coverage:

All major cities and towns

Most Tier 2 and Tier 3 cities

Selected rural areas with Blue Dart connectivity

3.2 Pincode Verification

IMPORTANT: Before placing an order, please verify that your delivery pincode is serviceable.

Pincode serviceability is verified at checkout

If your pincode is NOT serviceable by Blue Dart, you will see a notification during checkout

You may be prompted to provide an alternative delivery address

3.3 Non-Serviceable Areas

If your pincode is not serviceable:

We reserve the right to cancel the order

A full refund will be initiated within 5-7 business days

We will notify you via email and SMS about the cancellation

You may place a new order with an alternative serviceable address

Non-Serviceable Locations May Include:

Remote areas without Blue Dart coverage

High-risk zones where secure delivery cannot be guaranteed

Areas under temporary shipping restrictions

Military/defense areas requiring special permissions

3.4 International Shipping

We do NOT currently offer international shipping. Our services are limited to addresses within India only.

4. Processing Time

4.1 Order Processing

Once your order is confirmed and payment is verified:

Ready Stock Items:

Processing time: 1-2 business days

Includes quality check, BIS hallmark verification, and secure packaging

Made-to-Order / Custom Items:

Processing time: 5-10 business days (depending on customization)

Includes manufacturing, quality check, hallmarking, and packaging

You will be notified of the expected processing time at the time of order placement

Gold Coins (Ginni):

Processing time: 1-2 business days

Includes purity verification, certification, and secure packaging

4.2 What is NOT Included in Processing Time

Processing time does NOT include:

Order verification and payment confirmation time

Transit/delivery time

Weekends and public holidays

4.3 Order Verification

For high-value orders (above ₹50,000), we may require:

Identity verification (Aadhaar, PAN, etc.)

Address proof

Phone verification (OTP)

Video KYC (in some cases)

This is to ensure secure delivery and prevent fraud.

5. Delivery Timeline

5.1 Standard Delivery

Delivery Time: 2-3 Business Days (after dispatch)

Calculated from the date of dispatch, not from order placement

Business days = Monday to Saturday (excluding Sundays and national holidays)

Delivery times may vary based on location and Blue Dart operations

Example Timeline:

Order Placed: Monday

Order Processed & Dispatched: Tuesday/Wednesday

Delivery: Thursday/Friday/Saturday (2-3 days after dispatch)

5.2 Factors Affecting Delivery Time

Delivery may be delayed due to:

Remote or difficult-to-access locations

Natural disasters, floods, or extreme weather

Political unrest, strikes, or bandhs

Public holidays and festivals

Flight cancellations (for air cargo)

Customs or security checks (in certain areas)

Incomplete or incorrect delivery address

Recipient unavailability

Force majeure events

We are not liable for delays caused by Blue Dart or circumstances beyond our control.

5.3 Peak Season Delays

During festive seasons (Diwali, Akshaya Tritiya, Dhanteras, etc.) and sale events:

Delivery may take an additional 1-2 days due to high order volume

We will notify you of any expected delays

6. Shipping Charges

6.1 Standard Shipping Charges

FREE Shipping:

On all orders above ₹15,000

Applicable to all serviceable pincodes.

Paid Shipping:

Orders below ₹15,000: ₹150 (flat rate)

Shipping charges are displayed at checkout before payment

6.2 Additional Charges

No Hidden Charges:

No fuel surcharges

No remote area surcharges (if serviceable)

No handling fees

Note: If Blue Dart levies any additional charges for specific remote locations, we will notify you before dispatch. You may choose to proceed or cancel the order for a full refund.

6.3 Cash on Delivery (COD)

COD is NOT available for security reasons. All orders must be prepaid through our secure payment gateway.

Reasons:

High value of gold jewelry and coins

Security and fraud prevention

Ensures serious purchase intent.

7. Packaging & Insurance

7.1 Secure Packaging

All products are packaged with utmost care:

Jewelry (Nose Pins & Nose Rings):

Placed in premium jewelry boxes

Wrapped in bubble wrap or foam padding

Sealed in tamper-proof packaging

Placed in sturdy outer carton boxes

Gold Coins (Ginni):

Placed in sealed protective cases

Wrapped in security packaging

Placed in tamper-evident boxes

BIS Certificates & Invoices:

Included in a sealed envelope inside the package

7.2 Discreet Packaging

Outer packaging does NOT indicate jewelry or valuable contents

Plain, unmarked carton boxes to ensure security

No company branding on outer packaging

7.3 Insurance During Transit

All shipments are insured through Blue Dart's insurance coverage:

Covers loss, theft, or damage during transit

Insured value = Declared order value

Claim process handled jointly by Osco Jewells and Blue Dart

In Case of Loss or Damage:

Immediately notify us at support@oscojewells.com

File a complaint with Blue Dart (we will assist)

We will investigate and initiate a claim

Refund or replacement will be processed within 15-20 business days after claim approval.

8. Delivery Process

8.1 Proof of Delivery (POD)

All deliveries require Proof of Delivery (POD):

The recipient MUST be present to receive the shipment

A valid government-issued photo ID is required for verification

Signature on the delivery receipt is mandatory

In some cases, an OTP (One-Time Password) sent to your registered mobile number must be provided to the delivery executive

Accepted ID Proofs:

Aadhaar Card

PAN Card

Driving License

Passport

Voter ID Card

8.2 Signature on Delivery

The recipient must sign the delivery acknowledgment

The signature will be captured by the Blue Dart delivery executive

Digital POD with signature and timestamp will be available for your records

8.3 OTP Verification (For High-Value Orders)

For orders above ₹50,000:

An OTP will be sent to your registered mobile number at the time of delivery

You must provide this OTP to the Blue Dart delivery executive

Delivery will NOT be completed without OTP verification

8.4 Video/Photo Verification

For certain high-value gold coin orders:

The delivery executive may capture a photo or video of the recipient and delivered package

This is for security and verification purposes only

Images are securely stored and not shared with third parties

8.5 What if Recipient is Unavailable?

First Delivery Attempt:

Blue Dart will attempt delivery at the specified address

If you are unavailable, a delivery notification will be left

Second Delivery Attempt:

Blue Dart will attempt delivery again the next business day

You will be notified via SMS/call

Third Delivery Attempt:

A final delivery attempt will be made

If unsuccessful, the package will be marked "Return to Origin" (RTO)

After Three Failed Attempts:

The order will be returned to Osco Jewells

You will be charged a return shipping fee of ₹150

Refund (minus return shipping charges) will be processed within 7-10 business days

You may place a fresh order if needed

8.6 Safe Delivery Instructions

You may provide safe delivery instructions during checkout:

"Deliver to security guard"

"Call before delivery"

"Deliver to neighbor (provide name and contact)"

Alternative contact number

Note: Deliveries cannot be left at the doorstep or in mailboxes due to the high value of products.

9. Order Tracking

9.1 How to Track Your Order

Via Email/SMS:

You will receive a dispatch confirmation email and SMS with the AWB tracking number

Click the tracking link to view real-time status

Via Blue Dart Website:

Visit www.bluedart.com

Enter your AWB number in the tracking section

Via Osco Jewells Account:

Log in to your account at [www.oscojewells.com]

Go to "My Orders" to view tracking details

Via Customer Support:

Email: support@oscojewells.com

Phone: +91-73474-80008

Provide your order number for tracking assistance

9.2 Tracking Status Explained

Common Tracking Statuses:

Shipment Booked: Order picked up by Blue Dart

In Transit: Shipment is on the way to your city

Out for Delivery: Shipment is with the delivery executive in your area

Delivered: Successfully delivered (POD captured)

Delivery Attempted: Recipient unavailable; will retry

RTO (Return to Origin): Returning to Osco Jewells after failed delivery attempts

10. Address & Contact Information

10.1 Accurate Address

Please ensure your delivery address is accurate and complete:

Full name of recipient

Complete address with house/flat number, street, landmark

City, state, and pincode

Contact phone number (active and reachable)

Alternative phone number (recommended)

10.2 Address Changes

Before Dispatch:

You can modify the delivery address by contacting customer support within 2 hours of order placement

Email: support@oscojewells.com

After Dispatch:

Address changes are NOT possible once the order is dispatched

Blue Dart does not allow mid-transit address changes

You may refuse delivery and request reshipment to a new address (additional shipping charges will apply)

10.3 Incorrect Address

If the order is returned due to an incorrect or incomplete address:

You will be charged return shipping fees (₹300)

You may place a fresh order with the correct address

Refund (minus return charges) will be processed

11. Delivery During Festivals & Holidays

11.1 Public Holidays

Blue Dart does not deliver on:

Sundays (in most locations)

National holidays (Republic Day, Independence Day, Gandhi Jayanti, etc.)

Major festivals (Diwali, Holi, Eid, Christmas, etc.)

Delivery timeline will be adjusted accordingly.

11.2 Festive Rush

During peak seasons (Akshaya Tritiya, Dhanteras, Diwali, etc.):

Processing and delivery may take additional 1-3 days

We recommend placing orders early

You will be notified of any delays

12. Damaged or Tampered Shipments

12.1 Inspection at Delivery

IMPORTANT: Inspect the package before accepting delivery.

Check for:

Tampered or damaged outer packaging

Broken seals or tape

Signs of opening/resealing

12.2 What to Do if Package is Damaged or Tampered

DO NOT ACCEPT the shipment if:

Outer packaging is severely damaged

Security seals are broken or tampered

Package appears to have been opened

Steps to Follow:

Refuse the delivery and inform the Blue Dart executive

Immediately contact us at support@oscojewells.com or [Your Phone Number]

Take photos/videos of the damaged package (if possible)

We will arrange for a return and send a replacement or process a refund

12.3 Reporting Damage After Delivery

If you accept the delivery but later discover damage:

Report within 48 hours of delivery

Email us at support@oscojewells.com with:

Order number

AWB tracking number

Photos of the damaged product and packaging

Description of the damage

We will investigate and arrange for a replacement or refund

Note: Claims reported after 48 hours may not be entertained.

13. Returns via Blue Dart

All returns are handled exclusively through Blue Dart.

For details on returns, exchanges, and refunds, please refer to our Return & Refund Policy [link].

Return Process Overview:

Initiate return request via our website or customer support

We will arrange Blue Dart pickup from your address

No need to visit a courier office

Return shipping is FREE for defective/damaged products

Return shipping charges apply for buyer's remorse or change of mind

14. Limitations & Disclaimers

14.1 Delivery Delays

We are not responsible for delays caused by Blue Dart, natural disasters, strikes, government restrictions, or force majeure events

Estimated delivery timelines are indicative and not guaranteed

We will make reasonable efforts to keep you informed of any delays

14.2 Incorrect or Incomplete Information

We are not liable for non-delivery or delays caused by incorrect, incomplete, or illegible address

If the recipient is unavailable after three delivery attempts, return charges will apply

14.3 Security Checks

Shipments may be subject to security checks by authorities

We are not responsible for delays due to such checks

14.4 Pin Code Restrictions

We reserve the right to refuse delivery to certain pin codes based on Blue Dart serviceability or security concerns

Full refund will be provided if we cannot deliver to your location

15. Force Majeure

We shall not be liable for delays or failures in delivery due to circumstances beyond our reasonable control, including but not limited to:

Natural disasters (earthquakes, floods, cyclones, pandemics)

Government actions, war, terrorism, civil unrest

Strikes, lockouts, labor disputes

Technical failures, power outages

Blue Dart operational issues

Customs or security restrictions

In such cases, we will:

Notify you of the delay

Offer options to reschedule delivery, change address, or cancel for a full refund

16. Customer Support

For any questions, concerns, or issues related to shipping and delivery:

Osco Jewells Promotion Pvt Ltd

Email: support@oscojewells.com
Phone: +91-73474-80008
WhatsApp: +91-73474-80008

Business Hours: Monday to Saturday, 10:00 AM - 7:00 PM IST

Blue Dart Customer Care:

Website: www.bluedart.com

Email: care@bluedart.com

17. Amendments

We reserve the right to update this Shipping & Delivery Policy at any time. Changes will be effective immediately upon posting on our website. The "Last Updated" date at the top indicates the most recent revision.

Your continued use of our services after changes constitutes acceptance of the updated policy.

18. Governing Law

This Shipping & Delivery Policy shall be governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Amritsar-Punjab, India.

By placing an order on our website, you acknowledge that you have read, understood, and agree to this Shipping & Delivery Policy.

© 2025 Osco Jewells Promotion Pvt Ltd. All Rights Reserved.